A Ghanaian customer ordered our hand switch

A Ghanaian customer saw the hand switches sold by our company on the website and left a message for consultation, expressing interest in our products and hoping that we would provide details.
Through communication, we learned that the customer is an X-ray machine repairer and sells various X-ray machine accessories. This time, the hand switch of the X-ray machine in a hospital was damaged and needed to be replaced. I saw similar-looking models online and wanted to purchase two. Commonly used hand switches are divided into one-step and two-step. We first confirm with the customer what specifications are required and send the corresponding photos to the customer for reference. Customer reply requires two-step. Then we confirmed the number of wire cores with the customer, whether it was 3-core or 4-core wire. The photos sent by the customer and the hospital after confirmation were of a 3-core cable with an 8P8C crystal plug. The customer also reported that the cable length was a bit short and wanted a longer hand switch. We said that we can customize the switch wire length, and we also have regular 6-meter hand switch wires in stock. The client thought we were very professional and confirmed with the hospital that it was acceptable.
Weifang Newheek Electronic Technology Co.,Ltd. is a manufacturer of X-ray machines and accessories. There are a wide range of hand switches, which are substitute products of various brands and are favored by countries all over the world. If you have any needs for hand switches, please feel free to consult us. Whatsapp:+86 18953679166. Email: service@newheek.com